TovCare
Terms of Service
1. Who these terms are between
These terms are an agreement between you and TODO legal entity name, registration number, registered address, Kigali, Rwanda (“TovCare”, “we”). They apply to the TovCare Android and iOS apps, the web administration dashboard at admin.tovcare.app, the API and this website (together, the “Service”).
“Center” means a daycare center, preschool or similar organization that subscribes to TovCare. “Parent” means a parent or legal guardian invited by a Center. “Staff” means a person given an account by a Center. By creating an account or using the Service you accept these terms. If you act for a Center you confirm you are authorized to bind it.
2. What TovCare does
TovCare provides software that helps Centers manage enrollment, attendance, daily updates, photos, messaging, invoicing and fee collection, and helps Parents follow their child's day and pay fees. TovCare is a software provider. TovCare does not provide childcare and is not a party to the agreement between a Center and a Parent. The Center remains responsible for the care of children and for the accuracy of what it records.
3. Accounts and eligibility
- You must be at least 18 years old to hold an account. Children never hold accounts.
- Parents join a Center only with an invite code issued by that Center. Entering someone else's invite code is prohibited.
- You are responsible for keeping your phone number, email, one-time codes and device secure and for all activity under your account. Tell us at once if you suspect unauthorized access.
- Centers are responsible for the accounts they create for Staff and must remove access when a person leaves.
4. Center responsibilities
Each Center agrees to:
- obtain the consent of a parent or guardian before entering a child's data or photos into TovCare, as required by Law No. 058/2021;
- enter only accurate information and keep medical notes, emergency contacts and authorized pickups up to date;
- use TovCare only for the operation of the Center and in compliance with Rwandan law and any licensing requirements for early childhood centers;
- set its own fees, programs and policies; TovCare only records and collects what the Center configures;
- respond to Parents' requests about their family's data, with our help where needed.
5. Parent responsibilities
- Share photos and information about other families' children only as permitted by your Center.
- Keep your emergency contacts and authorized pickups accurate; the Center relies on them.
- Pay the fees your Center has set, by the due dates shown on your invoices.
6. Acceptable use
You must not: use the Service to harm, harass or endanger any child or person; upload unlawful, abusive or sexual content; attempt to access another Center's or family's data; reverse engineer, scrape or overload the Service; or use it to send spam. We may suspend or remove accounts that break these rules, and we will report content that suggests a child is at risk to the appropriate authorities.
7. Fees, payments and MTN Mobile Money
7.1 Subscription for Centers
The Free plan covers up to 20 children with basic features. The Pro plan costs $1.50–2.00 per child per month plus a 1.5–2.5% transaction fee on payments collected through TovCare; the exact rate is set in the Center's order or quote. Prices are shown in USD and may be invoiced in RWF or USD. Prices exclude taxes unless stated. We may change prices with at least TODO 30 days notice; changes apply from the next billing period.
7.2 Fee payments by Parents
When a Parent pays a Center's invoice through TovCare using MTN Mobile Money, the payment is processed by MTN Rwanda under MTN's own terms. TovCare records the transaction and issues a receipt on the Center's behalf. Childcare fees belong to the Center; TovCare deducts only the agreed transaction fee. Refunds of childcare fees are decided by the Center under its own policy, not by TovCare. Card payments are not available.
7.3 Failed or disputed payments
If a payment fails or is reversed, the Parent's balance with the Center is adjusted accordingly. Questions about a MoMo debit that does not appear in TovCare should be sent to the Center and to contact@tovcare.app with the MoMo transaction reference.
8. Personal data
Our Privacy Policy explains what data we process and why. For data a Center enters, the Center is the data controller and TovCare is its processor; we process that data only on the Center's instructions and under our data processing agreement. TODO: link the DPA once drafted.
9. Content and intellectual property
Centers and Parents keep ownership of the content they upload, including photos. You grant TovCare a limited licence to store, process and display that content solely to provide the Service to the Center and its families. We will never use photos of children for marketing or any other purpose. The TovCare software, brand and website are owned by TovCare and licensed, not sold, to you.
10. Availability and offline use
The apps are offline-first: actions taken without a connection are stored on the device and synchronized later. We work to keep the Service available but do not guarantee uninterrupted access. We may change features with reasonable notice. Centers should keep their own records of attendance and payments where the law requires it.
11. Term, suspension and ending the agreement
Centers may cancel at any time from the admin dashboard or by email; paid periods are not refunded unless the law requires it. Parents may close their account at any time; their child's records remain with the Center. We may suspend or terminate access for breach of these terms, non-payment after TODO 30 days, or where required by law. After termination we retain and delete data as described in the Privacy Policy and give Centers TODO 30 days to export their data.
12. Disclaimer and limitation of liability
The Service is provided “as is”. To the extent permitted by law, TovCare is not liable for indirect or consequential loss, lost profits, or loss of data that you have not kept a copy of. TovCare's total liability to a Center in any 12-month period is limited to the subscription fees paid by that Center in that period, and to a Parent is limited to TODO amount. Nothing in these terms excludes liability for death, personal injury, fraud or anything that cannot be excluded by law. TovCare is not responsible for the actions of a Center, its Staff or MTN.
13. Governing law and disputes
These terms are governed by the laws of the Republic of Rwanda. We will first try to resolve any dispute informally; write to contact@tovcare.app. Disputes that cannot be resolved informally are submitted to the competent courts of Kigali, Rwanda TODO or arbitration clause.
14. Changes to these terms
We may update these terms. We will post the new version here and notify Centers and Parents through the app or by email at least TODO 14 days before material changes take effect. Continued use after that date means you accept the new terms.
15. Contact
TovCare, TODO registered address, Kigali, Rwanda. Email: contact@tovcare.app.